Refund Policy

Last Updated: 17 Dec 2024

Huijin International Pty Ltd (ABN: 276743662999) is dedicated to maintaining the highest standards of service. This Refund Policy outlines the circumstances under which refunds may be issued for fees and charges associated with our services.

1. Service Fees and Charges

All fees and charges related to our services are clearly outlined in relevant agreements, service contracts, or terms provided before the engagement of our services. These fees may include advisory fees, management fees, administrative charges, or other applicable costs.

2. Eligibility for Refunds

Refunds will only be considered in the following circumstances:

• Service Not Delivered: If a service explicitly agreed upon in a written contract has not been delivered due to an issue on our end.
• Incorrect Charges: If an overpayment or incorrect charge has been made due to billing errors.
• Cancellation by Us: If we cancel a service before its commencement for reasons unrelated to your breach of terms.

3. Non-Refundable Items

The following are not eligible for refunds:

• Services already rendered or completed.
• Fees paid for third-party services arranged on your behalf.
• Penalty fees incurred due to breach of contract.
• Government charges, taxes, or duties paid through us.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email us at info@huijin.com.au or call +61 451 888 884 with the details of your request, including relevant supporting documents such as payment receipts and service agreements.
2. Review & Assessment: We will review your request and notify you of the outcome within 14 business days. Additional information may be requested during this process.
3. Refund Approval: If your refund request is approved, the refund will be processed through the original payment method unless otherwise agreed.

5. Interpretation of Service Rules

In cases where service terms are disputed or unclear, we reserve the right to interpret and apply the rules at our discretion. Consumers cannot raise further objections after a decision has been made.

6. Dispute Resolution

If you are dissatisfied with our refund decision, you may request further review or escalate the matter by contacting our management team. Disputes that cannot be resolved internally may be referred to an external dispute resolution body in compliance with Australian consumer laws.

7. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Updates will be published on our Website, and the "Last Updated" date will be revised accordingly.

8. Contact Us

For any questions or concerns about our Refund Policy, please contact us at:

Huijin International Pty Ltd
ABN: 276743662999
Phone: 1800 006 668
Email: info@huijin.com.au